Goodie Catering Pty Ltd

487 Flinders Lane, Melbourne  

ABN: 72 602 661 138

 

 

Terms and Conditions

 

Orders can be placed directly by telephone on (03) 9081 2833; or via email: eat@goodiegroup.com Online ordering will soon be available on our website goodiegroup.com

 

A minimum of 24 hours is usually required for orders. If you have an urgent requirement please get in touch with us, we can often make things happen. A VIP surcharge will apply for late orders.

 

We deliver between 8:00am and 5:00pm weekdays. Deliveries can be requested outside these hours, including weekends, additional charges may apply. Delivery is included for CBD orders over $200. Orders under $200 will attract a $25 delivery fee (delivery fees are waived for Platinum clients).

 

Food is generally delivered on platters or boxes ready to serve. Collection of platters and boxes is usually scheduled for same day or next business day. Please have all serving ware accounted for and ready for collection. Losses will be invoiced at replacement cost.

 

We can cater for most dietary requirements (when required to be boxed and labelled separately a small surcharge applies).

 

For regular corporate catering (under $1,500) payments for all orders must be made at least two business days prior to delivery unless you are an approved account holder. Payment methods include Visa, Mastercard, Amex (fees apply) and EFT. If you are ordering catering for a third party and they are responsible for settling the account, the order must be paid for in full prior to delivery.

 

Our payment terms are  as follows:

Any regular corporate catering cancelled less than 2 business day prior to the delivery date must be paid for in full.

For corporate or private events over $1,500, a 50% deposit is required to secure your booking. The balance is required 72 hours prior to the event date. Any cancellations less that 72 hours prior to the event date must be paid for in full.

Guest numbers and dietaries can be confirmed 2 business days prior, we are happy to accommodate variations in numbers where possible, but if numbers are reduced significantly and we have incurred costs, charges will apply.

 

All prices are exclusive of GST.

 

Food Safety: All food should be stored safely and, if not refrigerated below 5C, or heated above 65C, consumed within 2 hours of delivery. After 2 hours, all food not consumed can be refrigerated for later consumption. Any food not consumed within 4 hours cannot be refrigerated or reheated and must be disposed of.

 

 

Refund/Dispute Policy

 

Goodie offers full refunds for the cancellation of orders lees than $1,000 with 48 hours notice prior to delivery. Less than 48 hours notice will incur the full costs.

 

For the cancellation of orders greater than $1,000 please get in touch with our team to discuss the options. 03 9080 2833, eat@goodiegroup.com

 

Goodie offers a satisfaction guarantee service. If you are unhappy with our service or product please get in touch.

 

Goodie provides full refunds for the instance of major faults/defects.